Businesses implement information systems to aid in a variety of tasks ranging from customer relationship management to decision-making processes. This course will cover the basic concepts of information systems and their common implementations as well as commonly used tools for helping businesses with their everyday processes.
- Information Systems and Business: The graduate defines the general principles of Information Systems and its role in the business process within an organization.
- Systems Development: The graduate defines the different methods of system development, and selects the appropriate method for a project.
- Information Systems Management and Security: The graduate identifies the role of management in Information Systems and the necessity for security and contingency plans.
- Support Center Tools, Technologies and Metrics: The graduate recognizes the need for support center tools, and identifies ways to manage the support processes.
Kroenke, David M. (2014). Using MIS . Upper Saddle River, NJ: PEARSON. ISBN: 0133029670