Email Support Ticket System

Our email support solution seamlessly integrates inquiries created via email and web-based forms into a simple, easy to use multi-user web interface. Manage, organize and archive all your support requests and responses in one place, while providing your clients with accountability and responsiveness they deserve. This is really an attractive alternative to higher-cost and complex customer support systems.

19 years active development!

Simple, lightweight, reliable, open source, and easy to use
Custom Fields
Custom Columns and Queues
Ticket Filters
Help Topics
Agent Collision Avoidance
Assign, Transfer, & Referral
Auto-Responder
Thread Action
Service Level Agreements
Customer Portal
Advanced Search
Tasks