Email Support Ticket System

Our email support solution seamlessly integrates inquiries created via email and web-based forms into a simple, easy to use multi-user web interface. Manage, organize and archive all your support requests and responses in one place, while providing your clients with accountability and responsiveness they deserve. This is really an attractive alternative to higher-cost and complex customer support systems.

19 years active development!

  • Simple, lightweight, reliable, open source, and easy to use
  • Custom Fields
  • Custom Columns and Queues
  • Ticket Filters
  • Help Topics
  • Agent Collision Avoidance
  • Assign, Transfer, & Referral
  • Auto-Responder
  • Thread Action
  • Service Level Agreements
  • Customer Portal
  • Advanced Search
  • Tasks
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